> Terms and Conditions
Policies, Terms and Conditions:
Copyright and Trademark Notice
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © Moda Flame® Fireplaces, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
Multiple Product Orders
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Moda Flame® Fireplaces reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Moda Flame® Fireplaces. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
We will ship your product as stock becomes available. Usually, orders are filled 1-3 business days after your order is received. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your order(s) only, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques SSL and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Moda Flame® Fireplaces site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Moda Flame® Fireplaces site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
Privacy on Other Web Sites
Please inspect all items immediately after receiving. We
hope you will be completely satisfied with your purchase. If you find within 15
days of receipt of your product that you do not wish to keep it, you may return
it unused by following our return procedure. Shipping charges are not
refundable unless the return is a result of our error. Return freight charges
are the responsibility of the buyer. Please note, free shipping advertised
prices do not indicate that there are not actual shipping cost. This indicates
that we will cover the shipping. In case of return or refusal, actual shipping
fees will be deducted. Items must be returned in their original packaging. All
returns must be authorized. Product that has been used are not to be returned
as they are none refundable. A 30% restocking fee will be assessed on returned
merchandise to compensate for repackaging, warehousing and administrative
labor. The return procedure is listed below. If an order is shipped and refused
or missed 3 attempted deliveries, buyer is responsible for round trip freight
charges and a restocking fee. For specific questions relating to returns or
warranty, please contact Customer Service department by "contact us
Step 1: Contact Customer Service department by form to receive your
Return Merchandise Authorization number (RMA#). The RMA# is necessary for all
returns. Please indicate a reason for the return so we can better meet customer
needs in future.
Step 2: Note your RMA# on the packing slip and repack the item in the
original packaging. Be sure to include your packing slip with the returned
product. Do not write anything on the carton.
Step 3: Include your RMA# on the return label and ship the package back
to us via common carrier. Please provide us with the tracking number for your
Step 4: We will contact you when the package has been received and
inspected. Provided a satisfactory return, we will credit your account for the
returned merchandise less the applicable restocking charges.
Please note, used, modified and fuel is
a none returnable product.
Shipping Time -- All in stock orders ship within 1-3 business days. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Sample Store or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Moda Flame® Fireplaces shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Moda Flame® Fireplaces shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Moda Flame® Fireplaces shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Moda Flame® Fireplaces shall immediately issue a credit to your credit card account in the amount of the incorrect price
Ninety-Day Warranty: The Moda Industries warrants Moda Flame® vent-less fireplaces and accessories to be free from defects in parts and workmanship under normal use and service for a period of 90 days from date of shipment. In the event of such defect in parts or workmanship, Moda Industries will, at its option, replace the defective product or refund the purchase price to the extent of the defective product’s replacement cost. The foregoing is the exclusive remedy and The Moda Industries Company disclaims all other warranties, including any implied warranty of merchantability or fitness for a particular purpose. In addition, The Moda Industries Company will not be responsible for consequential damages in excess of the purchase price of the product on which such liability is based. Replacement Parts: Replacement parts are available for most units. Occasionally, parts may arrive damaged due to mishandling during shipping. If you are in need of a replacement part, please contact our customer service department with the fireplace model number and part number needed. We will ship out a replacement part due to a defect at no charge.