This fireplace brings smiles to our faces for all the right reasons. Packaging was substantial and effective (double corrugated containers, styro, etc ). Instructions were clear and effective although the print size could gave been larger. Installation was very easy, especially with the horizontal cross bracket and hooks which securely hold the unit in place (we chose the option to mount the unit directly to the wall while building out a two x six frame around the unit which fit perfectly..recessed installation is the second option and while challenging itself, the flanges around the outside of the unit will make for an easier and secure and clean look). Remote control is simple to operate. There is a row of LED's recessed into the upper right hand corner of the unit. They are horizontal and a little tough to see; a discreet LED digital display would be helpful here. Timer, flame height/brightness and heat settings are deciphered by remembering the number of clicks on either the control panel on the unit itself or the remote...you may want to keep instructions handy until you get used to how to adjust the settings. The flame is one color (orange) and very realistic. The fan is slightly noticeable when the heat is on but not at all overpowering. Vent is top-mounted which we prefer but you will want adequate clearance with any combustibles above it. We really like the appearance of the full glass front. The unit comes with white stones which you will want to first wash in mild detergent as there is quite a bit of residue. We will probably swap that with another media until we find one we really like. That is easy enough to do since you only need to raise the glass front from its four hooks. Bottom line: well-made and good design; relatively straightforward installation; realistic flame display; quiet operation; both panel and remote controls will take some getting used to and a discreet LED settings display would help to perfect this unit.

5/5